Coral LLC, PRIVACY POLICY
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Effective date: 9/5/2024
Welcome to The Coral Platform. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines data collection practices and how we use and protect your personal information. The types of personal information we handle on behalf of our registered customers (Payers, Providers, and Patients subscribed via Payers or others) and how we collect, use it and the measures we take to protect your information in accordance with HIPAA regulations.
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This policy applies only to the information collected on our websites (thecoralplatform.com, platform.coral.io and other services we own and control) and it does not cover information contained in links to other websites that are not under the control of the Coral platform.
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By using our website, mobile apps, products and their included services, you consent to the collection and the use of information you provide as outlined in our privacy policy.
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Information We Collect
We will use your personal information, such as your name, email address only for the purposes you provide it for. This includes contacting you with communications related to the use of the Website (“thecoralplatform.com”), allowing your care navigator to talk with you through the mobile apps, SMS or phone, or other specific requests you may have. Additionally, we may also collect personal information from you to utilize our services under (“platform.coral.io”), information collected for this purpose including but not limited to information related to your health status, medical history, treatment, and as necessary for our services. We may also collect information about how you use our websites and services.
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How We Use Your Information
We use the information we collect for various purposes, including:
· To provide and maintain our services.
· To allow your care navigator to help you find care
· To allow providers and their respective teams to receive your information through our platform
· To notify you about changes to our services.
· To allow you to participate in interactive features of our services.
· To provide customer support.
· To gather analysis or valuable information to improve our services.
· To monitor the usage of our services.
· To detect, prevent, and address technical issues.
HIPAA Compliance
As a platform dealing with health information, we comply with the Health Insurance Portability and Accountability Act (HIPAA). We ensure that your health information is:
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· Used and disclosed only with your consent or as required by law.
· Protected against unauthorized access through administrative, physical and technical safeguards.
· Accessible to you for review and amendment upon request.
Data Security
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If you choose to provide us with your personal information, you understand that we are transferring it to our locations and systems in the United States or to the locations and systems of our service providers around the world but currently limited to the US. We have safeguards and security controls in place to protect your personal information. This includes robust technical and organizational measures, such as encryption and Transport Layer Security (TLS) keeping your information encrypted during both rest and transit. We protect the personal information (i) from accidental or unlawful destruction, and (ii) loss, alteration, unauthorized disclosure of, or access to the data. Please be advised, however, that while we take reasonable security measures to protect your personal information, while we implement robust security measures to protect your personal information, we acknowledge that no system can be entirely foolproof. We are committed to maintaining the highest standards of security, but it is important to understand that absolute protection cannot be guaranteed. Despite our best efforts, there is always some form of risk that unauthorized third parties, such as hackers or cybercriminals, may attempt to breach our defenses. However, we are working to continuously monitor and update our security protocols to safeguard your information to the best of our ability.
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The security of your account relies on your protection of your user profile information. You are responsible for maintaining the security of your user profile information, including your password and for all activities that occur under your account including enabling MFA (Multifactor-Authentication). You may not share your password or the MFA code you receive from our systems with anyone. We will never ask you to send your password or other sensitive information to us in an email. Any email or other communication purporting to be from one of our websites requesting your password or asking you to provide sensitive account information via email, should be treated as unauthorized and suspicious and should be reported to us immediately. If you believe someone else has obtained access to your password, please change it immediately by logging in to your account and report it immediately by contacting us via email at security@coral.io.
Sharing Your Information
Your information may be shared with third-party suppliers and service providers involved in processing your data or managing our services. These providers may host the services and handle your personal information as outlined in this Privacy Policy and applicable regulations. We may also use and disclose your information to resolve disputes, address internal issues, or enforce our Terms of Use. We will not share personal information with others unless required by law. Except as stated in this Privacy Policy, we do not sell, distribute, or release your personal information to third parties without notifying you.
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Data Retention
We will keep your personal information as long as needed for the purposes it was collected for. We will also retain and use your information to meet our business needs and legal requirements. However, we will delete any personally identifiable information from our database upon you request it or if the law and regulation that applies requires it. If you want to access your personal information we have, you can request it and we will provide it after verifying your identity.
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Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date.
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Contact Us
If you have any questions about this Privacy Policy, please contact us:
Coral LLC
12352 Market Drive, Oklahoma, OK
support@coral.io
Tel: +1.405.590.5903